Company Complaints and Appeals

If your company wishes to challenge a decision arising from a complaint, you may be entitled to seek an independent review through the CIRI appeals process.

Appeals Following a Complaint

The CIRI Admissions & Registration Board approves applicants as registrants. You can appeal the outcome of your application if:

  • Your application for registration has been refused by the Admissions & Registration Board.
  • You receive any form of placement, suspension, or removal decision related to your registration status.

The appeal will then be sent on to a separate Appeals Committee for review.

When Can a Company Appeal?

A company may be entitled to appeal where it believes that:

1.

A decision was made in error.

2.

Relevant information was not fully considered.

3.

The outcome is disproportionate to the circumstances of the complaint.

4.

There are other grounds for review as provided for under the relevant legislation and procedures.

How the Appeals Process Works

Following notification of a decision, the company will be provided with information on the appeals process, including any applicable timeframes and documentation requirements.

The Appeals Committee will review the appeal and supporting information before reaching a determination. The Committee's role is to independently consider the matter and ensure that the process has been applied fairly and in accordance with the relevant regulatory framework.

Fair and Independent Review

The appeals process is an important safeguard within the CIRI framework. It helps ensure transparency, accountability and natural justice for all parties involved, while supporting confidence in the integrity of the register.

See also