Complaints

Maintaining confidence and accountability across the register.

CIRI is committed to upholding high standards of professionalism, competence, and compliance within the construction sector. As part of its governance framework, complaints relating to registered providers may be reviewed to help ensure the integrity of the register and maintain public confidence in the construction profession.

The CIRI Admissions and Registration Board (CARB) has responsibility for reviewing complaints relating to the register and, where necessary, applying sanctions in accordance with its statutory functions. The complaints process supports transparency, accountability, and trust for consumers, clients, registrants, and the wider industry.

Complaints process

1. Complaint Received

A complaint relating to a CIRI registrant is submitted for consideration.

2. Initial Review

The complaint is assessed to determine whether it falls within the remit of the register and warrants further review.

3. Investigation and Assessment

Relevant information and supporting documentation may be gathered and assessed in accordance with CIRI procedures.

4. Consideration by the Admissions and Registration Board

The complaint is reviewed by the CIRI Admissions and Registration Board as part of its oversight responsibilities.

5. Decision and Outcome

Following review, the Board determines whether any action is required.

6. Sanctions (Where Applicable)

The Board may apply sanctions, including removal from the register where considered necessary and appropriate.

See also

Admissions & Registration Board

Admissions & Registration Board (CARB) gives independent oversight of registration standards and professional competence.